Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how pesobets ("we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of users ("you," "your," or "Member") who access or use the pesobets platform at pesobets.app (the "Platform").

pesobets is committed to protecting your privacy and handling your personal data with transparency, integrity, and respect. This Policy applies to all personal data collected through the pesobets Platform, including our website, mobile-optimized interface, customer support channels, and any related services.

By registering for a pesobets account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the pesobets Platform.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which together govern your use of the pesobets Platform.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, pesobets acts as the Personal Information Controller (PIC) in respect of the personal data you provide when using the Platform.

As a Personal Information Controller, pesobets determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with RA 10173 and the regulations of the National Privacy Commission (NPC) of the Philippines.

3 Personal Data We Collect

pesobets collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected. The categories of personal data we collect include:

pesobets does not intentionally collect sensitive personal information (as defined under RA 10173) beyond what is strictly required for identity verification and regulatory compliance. We do not collect racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law.

4 How We Use Your Personal Data

pesobets uses your personal data only for legitimate, specified purposes. The primary purposes for which we process your data include:

• Account Management: To create, maintain, and manage your pesobets account, including verifying your identity and eligibility to use the Platform.
• Service Delivery: To provide you with access to pesobets games, promotions, bonuses, and all other Platform features.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported Philippine payment methods.
• KYC & Fraud Prevention: To verify your identity, prevent fraud, money laundering, and other illegal activities, and to comply with Philippine AML regulations.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 support channels.
• Responsible Gaming: To monitor gaming patterns, enforce deposit limits and self-exclusion requests, and identify members who may need responsible gaming support.
• Legal Compliance: To comply with applicable Philippine laws and regulations, including RA 10173, AMLA, and any directives from PAGCOR or other regulatory bodies.
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the overall pesobets user experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by law. You may opt out at any time.

5 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 (RA 10173), pesobets processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you (the pesobets Terms & Conditions), including account management, game access, and payment processing.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, PAGCOR licensing requirements, and tax obligations.
• Legitimate Interests: Processing is necessary for pesobets' legitimate interests, including fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights.
• Consent: For marketing communications and certain optional data processing activities, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Disclosure

pesobets does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash (Mynt), PayMaya (Voyager Innovations), BPI, BDO, Metrobank, and other Philippine payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and identity verification service providers who assist pesobets in verifying member identities and preventing fraud.
• Game Providers: Licensed game software providers whose games are available on the pesobets Platform, to the extent necessary to deliver game services.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and technical infrastructure providers who support the operation of the pesobets Platform under strict confidentiality obligations.
• Regulatory Authorities: Philippine government agencies including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies, where required by law or court order.
• Professional Advisors: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third parties with whom pesobets shares personal data are required to process such data only for the specified purpose and in accordance with applicable Philippine data privacy laws. pesobets does not authorize third parties to use your personal data for their own marketing purposes.

7 Cookies & Tracking Technologies

pesobets uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and analyze usage patterns. The types of cookies we use include:

• Essential Cookies: Strictly necessary for the Platform to function. These include session cookies that keep you logged in to your pesobets account. These cannot be disabled without affecting Platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymized data about how members use the pesobets Platform, helping us identify areas for improvement. No personally identifiable information is shared with analytics providers.
• Preference Cookies: Used to remember your Platform preferences, such as language settings and display options, to provide a more personalized experience.
• Security Cookies: Used to detect and prevent fraudulent activity, protect against unauthorized access, and maintain the integrity of your pesobets account.

You can control cookie settings through your browser preferences. However, disabling essential cookies may prevent you from accessing certain features of the pesobets Platform, including logging in to your account. By continuing to use the pesobets Platform, you consent to our use of cookies as described in this Policy.

8 Data Retention

pesobets retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our general data retention periods are as follows:

• Account Data: Retained for the duration of your active pesobets membership, plus a minimum of five (5) years following account closure, in accordance with Philippine AML and gaming regulatory requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act (AMLA) and its implementing rules.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the completion of the transaction for which they were collected.
• Support Communications: Retained for up to three (3) years from the date of the last communication, for quality assurance and dispute resolution purposes.
• Technical & Log Data: Retained for up to twelve (12) months, unless required for longer periods for security investigation purposes.

Upon expiry of the applicable retention period, pesobets will securely delete or anonymize your personal data in accordance with our data disposal procedures.

9 Data Security

pesobets implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmissions between your device and the pesobets Platform.
• Encrypted storage of sensitive personal data, including financial information and KYC documents, using AES-256 encryption at rest.
• Multi-factor authentication (MFA) options for pesobets account access.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Strict access controls ensuring that only authorized pesobets personnel with a legitimate need can access member personal data.
• Comprehensive employee training on data privacy and security obligations.
• Incident response procedures to detect, investigate, and notify affected members and the NPC of any personal data breach in accordance with RA 10173.

10 Your Data Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by pesobets:

• Right to be Informed: The right to be informed about how your personal data is collected, used, and processed — which this Privacy Policy fulfills.
• Right of Access: The right to request a copy of the personal data pesobets holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data pesobets holds about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer at [email protected]. pesobets will respond to all data rights requests within thirty (30) days of receipt, in accordance with NPC guidelines. We may require you to verify your identity before processing your request.

11 Children's Privacy

The pesobets Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. pesobets does not knowingly collect personal data from individuals under the age of 21.

If pesobets becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and report the matter to the appropriate Philippine authorities where required. If you believe that a minor has registered on the pesobets Platform, please contact us immediately at [email protected].

12 International Data Transfers

pesobets primarily stores and processes personal data within the Philippines. In certain circumstances, your personal data may be transferred to, stored in, or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international game software vendors.

Where such international transfers occur, pesobets ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under Philippine law, including:

• Contractual clauses requiring the recipient to process personal data in accordance with RA 10173 and NPC regulations.
• Transfers only to countries or organizations that provide an adequate level of data protection as recognized by the NPC.
• Implementation of additional technical and organizational security measures where required.

By using the pesobets Platform, you consent to the transfer of your personal data as described in this section, subject to the safeguards outlined above.

13 Updates to This Privacy Policy

pesobets reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC regulations. When material changes are made, pesobets will notify registered members via the email address associated with their account or through a prominent notice on the Platform.

The updated Privacy Policy will take effect from the date of publication on the pesobets Platform. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Your continued use of the pesobets Platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how pesobets protects your personal data.

14 Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pesobets handles your personal data, please contact our Data Protection Officer or customer support team:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights under RA 10173 have been violated. The NPC can be reached through their official government website.

For more information about your rights and our other policies, please visit our About Us, Terms & Conditions, and Responsible Gaming pages.